QMS – QUEUE MANAGEMENT SYSTEM

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Queue Management System

Customer Satisfaction Starts with Service Efficiency Serve Happy Customers

CUSTOMERS ARE OUR PRIORITY. WE ARE HAPPY WHEN YOU ARE!

“Outrich provides a simple, efficient and user-friendly system to manage queues. I am now able to identify daily peaks and accurately report on average waiting time. Support is also great- This is why I choose Outrich!”

– Korean BBQ

The team from Outrich is very professional,having assist us throughout the planning to implementation phase. It is also note-worthy that the training received by our staff and after sales-service is commendable.”

– Sheldon, Spa Rael

SMS Capability

Redefine customer experience! SMS Notifications give customers flexibility to maximise their waiting time without worrying about missing their turn. Enhance customer satisfaction.


Features

  • Keep waiting areas organized and minimize queues to improve efficiency and enhance customer experience
  • Staying well-informed about the queue status allows customers more convenience to conduct their own activities elsewhere while waiting for their turn to be served
  • If a customer fails to show up at the allocated time slot, a new notification will be sent to inform him or her that the waiting time is up
  • Reduce frustrated customers, as well as perceived and actual wait time, thus improving customer satisfaction
  • Streamlined business process will lead to a quicker turnaround time

Comprehensive Analytic Reports

Generate robust visual reporting with data-driven insights. Track efficiency of your queue management. Offering you an effective way to drive operational excellence and enhance customer service.


Features

  • Generate insightful reports on daily, weekly, monthly, yearly or any other periodic basis
  • Automated system enables reports detailing the speed and efficiency of queue management to be generated automatically
  • Allows analysis of performance and service level, thus helping the management streamline customer service and reduce operational costs
  • Helps in making accurate decisions on the reduction or increase of manpower on site and on the distribution and co-ordination of operations carried out by employees

SEE HOW IT WORKS

STEP 1

Enter the number of person(s) to be served.

STEP 2

Enter your phone number to receive SMS Notification when your turn is near.

STEP 3

AND YOU’RE DONE!

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Get your Demo Now

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